Terms and Conditions
The user of our site, purchases and returns are subject to the site terms and conditions herein as well as our warranty and return policy.
SHIPPING & DAMAGE CLAIMS
We will ship by our choice of courier, typically UPS or Purolator based on the address, contents and order size. In some cases such as oversize/overweight shipments or remote locations we may require additional payment for shipping, in which case we will notify you prior to shipping.
Please let us know of any shipping damage or missing items within 24 hours of receiving the package and be sure to keep all original packaging and shipping materials. You may be asked to take pictures of the shipment, items and damage as needed. Notification beyond 24 hours may result in the claim being denied. Customers outside Canada will be responsible for any applicable customs, duties and/or taxes.
ERRORS AND OMISSIONS
We attempt to be as accurate as possible, however we do not warrant that product descriptions or other content on this site is error-free. If a product offered is not as described, your sole remedy is to return it in unused condition. Prices, sale prices and product availability are subject to change without notice. We reserve the right to limit coupons and discounts. Unless otherwise posted, order discounts, discount codes, coupons and sale prices are valid only while posted and may end without notice. We reserve the right to correct errors and omissions. In the case of an error, additional freight required or verification required we will contact you prior to shipping the order. Orders are not binding until reviewed, accepted and invoiced. Images on our site are for illustration only – products may not be exactly as shown.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
SecuredSurrounding will not be liable for any damages of any kind arising from the use of this site or products purchased from this site, including but not limited to direct, indirect, incidental, punitive and consequential damages. Product warranty is the responsibility of the manufacturer and is not in any way the responsibility of SecuredSurrounding. SecuredSurrounding does not accept any additional liability with respect to the purchase, use, operation or failure of products sold. SecuredSurrounding will do our best to facilitate warranty where possible for your convenience We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
The place of jurisdiction for all disputes arising out of or in connection with the user of this site, products purchased from this site or anything relating to business conducted with SecuredSurrounding shall be Ontario, Canada.
By using and/or placing orders on this site, you agree in full to our terms and conditions presented on this page.
MONEY BACK GUARANTEE
We want you to be completely satisfied, so SecuredSurrounding offers a 30 day money back guarantee on your purchase. Prior to returning any item(s), please contact us through our Contact page so that we know about the issue and can get more information. Returns MUST be pre-approved, and must be returned complete with original documentation, accessories and packaging in original condition or additional restocking charges will be levied at our discretion. New unopened merchandise returned within 30 days will receive a full refund less our shipping costs. Merchandise that has been opened but is complete can be sold as new will be assessed a 15% restocking charge. Merchandise that has been installed, used, marred, altered, or damaged can not be returned. Our money back guarantee does not include freight charges to or from our office. We will deduct the actual freight cost incurred to ship your order, from your return. Special orders, software, batteries, DVR cards, and books are not eligible for credit or refund.
We will not be responsible to the loss or damage of returned item(s) by couriers, so we suggest that you insure your shipments and ensure they can be traced with a delivery signature for your protection.
DEFECTIVE RETURNS & WARRANTY
Please contact us using our Contact page and provide the part number, date of purchase and invoice number prior to returning any defective merchandise. We will then issue and authorization. Returns sent back without authorization will be returned to the sender at his/her expense. Defective product will be repaired or replaced with a similar model or in some cases we may refer your case to the manufacturer for support at our discretion. Some manufacturers (eg. D-Link) require the end user to deal with them directly for warranty support, and we will honour their procedures where applicable.
We offer technical support on product purchased directly from SecuredSurrounding. For product purchased from other resellers or other online stores please contact your place of purchase or the equipment manufacturer. Our technical support is meant to help answer initial set-up questions and to help if something goes wrong. We reserve the right to limit technical support at our sole discretion and where we feel the customer/installer requires more support than we can provide in a reasonable time by telephone or ticket. Where we believe it may be a safety hazard or liability issue, we may require the customer to hire a professional installer to complete the work. If we are unable to solve a problem we will request the customer/installer to contact the manufacturer for additional support.
REFUSED and UNDELIVERABLE SHIPMENTS
Any refused shipments or orders that cannot be delivered due to incorrect or incomplete address, missing buzzer codes, no-one available to sign, etc. that are returned to us by the courier will be assessed a 15% restocking fee plus the cost of the returned shipment and the original freight cost. If the customer requests that these orders be re-shipped, we will waive the 15% restocking charge. Special orders and DVR cards will not be refunded.
At this time, all services including customer service, support, and web services are offered in English only.
THANK YOU for your business!